+44 1481 237491

The Most Frequently Asked Questions

See links to the left for more specific questions

What time can I arrive?

Your accommodation will be ready by 2pm – see the Arrival information FAQ’s

Where do I pick up my key?

There is no reception – you do not have to check in – go straight to your accommodation where the door will be open and key inside.

Do you accept pets?


Is Smoking Allowed?

All of our properties are NON-SMOKING.  You can smoke outside, however, we ask that if you wish to smoke that you be considerate of other guests. Del Mar Court has a designated covered smoking area

Do you supply milk?

NO – please see Grocery Shops FAQ’s.

Do you supply towels?

YES – but please bring beach and pool towels (season permitting)

Do you supply bedding?

Do you provide a hairdryer?

YES – also cot bedding

YES - each property has a hairdryer (not each bedroom)

Are the apartments heated?

YES – in the winter season but a convector heater is supplied for your comfort all year round.

Do you have WIFI?

YES – in all properties - your information folder and welcome letter will advise the code/key to connect

How far to St. Peter Port town centre?

5 minutes drive from all properties and a 20/30 minute walk

Are the swimming pools open all year?

No – summer season only – end May to end September

Are the swimming pools heated?


Can I use the pools at Del Mar or Ilex if I am staying at La Bellieuse or Le Douit?

Yes, there are public toilets where you can change

Do you have Laundry Facilities?

Yes, available on all sites except for La Bellieuse where you can walk across the lane to Le Douit. £1 coin meters

Is there somewhere close to eat on arrival?

Yes, at each of your properties you will find details of the nearest places to eat.  Please check the notice board or your information folder when you arrive.

Are there shops within walking distance?

Yes, please see Grocery Shops FAQ’s

Do I need to pay to park in Guernsey?

Parking is free in Guernsey but you do need to purchase a parking clock and display it in any timed zone. Available from the Housekeeper.