The Most Frequently Asked Questions
See links to the left for more specific questions
| What time can I arrive? |
Your accommodation will be ready by 2pm – see the Arrival information FAQ’s |
| Where do I pick up my key? |
There is no reception – you do not have to check in – go straight to your accommodation where the door will be open and key inside. |
| Do you accept pets? |
No |
| Is Smoking Allowed? |
All of our properties are NON-SMOKING. You can smoke outside, however, we ask that if you wish to smoke that you be considerate of other guests. Del Mar Court has a designated covered smoking area |
| Do you supply milk? |
NO – please see Grocery Shops FAQ’s. |
| Do you supply towels? |
YES – but please bring beach and pool towels (season permitting) |
|
Do you supply bedding? Do you provide a hairdryer? |
YES – also cot bedding YES - each property has a hairdryer (not each bedroom) |
| Are the apartments heated? |
YES – in the winter season but a convector heater is supplied for your comfort all year round. |
| Do you have WIFI? |
YES – in all properties - your information folder and welcome letter will advise the code/key to connect |
| How far to St. Peter Port town centre? |
5 minutes drive from all properties and a 20/30 minute walk |
| Are the swimming pools open all year? |
No – summer season only – end May to end September |
| Are the swimming pools heated? |
Yes |
| Can I use the pools at Del Mar or Ilex if I am staying at La Bellieuse or Le Douit? |
Yes, there are public toilets where you can change |
| Do you have Laundry Facilities? |
Yes, available on all sites except for La Bellieuse where you can walk across the lane to Le Douit. £1 coin meters |
| Is there somewhere close to eat on arrival? |
Yes, at each of your properties you will find details of the nearest places to eat. Please check the notice board or your information folder when you arrive. |
| Are there shops within walking distance? |
Yes, please see Grocery Shops FAQ’s |
| Do I need to pay to park in Guernsey? |
Parking is free in Guernsey but you do need to purchase a parking clock and display it in any timed zone. Available from the Housekeeper. |